Effective Date: 26/09/2024

At VOLV AI Inc. ("VOLV," "we," "us," or "our"), protecting your privacy is a priority. This Privacy Policy explains how we collect, use, and share personal information when you interact with our technology and services, whether as a business client (B2B) or a consumer (B2C). It also describes your rights and choices regarding your personal data.

By using our services, you agree to this Privacy Policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

We collect information in order to provide and improve our services, ensure quality control, and enhance user experiences. The information we collect varies depending on how you interact with us and may include:

a. Information You Provide to Us

• Business Information: If you are a business client, we may collect your company name, the contact details of your representatives (e.g., name, email, phone number), and any other information you provide when engaging with our platform or services.
• Account Information: If you sign up for an account, we may collect your name, email address, password, and any additional information you choose to provide to customize your account.
• Transaction Information: For B2C users, if you make purchases through our platform, we may collect billing information, payment details, and transaction history.

b. Information Collected Automatically

We may automatically collect certain information when you interact with our platform or services, including:

• Device Information: Information about your device, such as IP address, browser type, operating system, and device identifiers.
• Usage Data: Information about your interactions with our services, including pages or features accessed, time spent, and clickstream data.
• Cookies and Tracking Technologies: We may use cookies and similar technologies to collect information about your usage patterns and preferences. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

a. Providing and Improving Our Services

For Businesses (B2B): To deliver our technology, manage business accounts, and integrate our services into third-party platforms like Shopify, WordPress, Wix, or custom sites. We also use this information to balance the usage of our technology across different business platforms.

For Consumers (B2C): To provide personalized experiences, facilitate transactions, and enhance platform security.

b. Quality Control and Security

In some cases, we may require users to sign up or sign in to access certain features or services. This helps us maintain quality control, ensure the proper use of our technology, and protect against unauthorized access.

c. Communications

We may use your contact information to send service-related notifications, updates, and administrative messages. For marketing communications, you have the option to opt out.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

a. Service Providers

We may engage third-party service providers to assist in delivering our services. For example, we may integrate our technology into third-party platforms such as Shopify, WordPress, or Wix. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party platforms you interact with.

b. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

c. Legal Compliance and Protection

We may disclose your information if required by law or in response to valid legal requests. We may also share your information when necessary to protect our rights, privacy, safety, or property, or that of our users and the public.

4. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access and Correction: You may request access to or correction of the personal information we hold about you.
• Deletion: You may request that we delete your personal information, subject to legal or contractual obligations.
• Opt-Out of Marketing: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
• Data Portability: In some cases, you may request to receive your data in a structured, machine-readable format.

To exercise these rights, please contact us at [Insert Contact Information]. We may ask you to verify your identity before processing your request.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.

6. Security

We take your privacy seriously and have implemented strong security protocols, including end-to-end encryption, to protect your data. This ensures that your information is scrambled into unreadable code before it is transmitted over the internet, making it nearly impossible for unauthorized parties to access your data.

Additionally, we do not allow third-party involvement in handling your personal information without strict security controls. Our encryption ensures a secure environment for both businesses and consumers using our platform.

7. International Data Transfers

VOLV operates globally, and your information may be transferred to and processed in countries other than your own. When we transfer your data internationally, we implement appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable laws.

8. Third-Party Services

Our platform may include links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party platforms you interact with.

9. Children's Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you by email (if applicable) or by posting a notice on our platform. Your continued use of our services after any changes are made constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

VOLV AI Inc
Email: [email protected]
Phone: +1 302 566 1446